Last Updated: October 6, 2025
Burlington Paint Pros ("Burlington Paint Pros," "we," "us," or "our") respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains what we collect, how we use and share it, and the safeguards we use when you visit paintersburlingtonma.com (the "Website") or contact us about residential or commercial painting services in Burlington, Massachusetts and nearby areas.
Please review this policy carefully. By using our Website, you agree to the terms described here.
Scope of This Policy
This Privacy Policy covers information collected:
- Through our Website and any subdomains covered by this policy
- By phone, email, text message, and other electronic communication channels
- From online ads and lead forms we use on third-party platforms
- During in-person consultations, estimates, and service visits
This policy does not apply to information collected by third-party websites, services, or contractors that operate independently of Burlington Paint Pros.
Information We Collect
We may gather the following types of information:
1. Information You Provide Directly
When you request a free estimate, book a painting project, or contact us, you may share:
- Your name and contact information, including email address, phone number, and mailing address
- Property address and any access notes
- Project details such as surface type, scope, color preferences, and schedule
- Billing and payment details
- Photos of your home or commercial property
- Any other information you choose to include in forms or messages
2. Information Collected Automatically
When you use our Website, we and our service providers may collect data automatically, including:
- Browser type, operating system, and device identifiers
- IP address and approximate location
- Pages viewed, time on site, click activity, and browsing paths
- Referring pages and exit pages
- Search terms used to find our site
- Cookies and related tracking technologies
3. Information from Third-Party Sources
We may also receive information about you from:
- Review sites and local business directories
- Social media platforms when you engage with our profiles
- Marketing and advertising partners
- Public records and property databases
- Credit or identity verification services, when needed
Information may be stored and processed in the United States.
Cookies and Tracking Technologies
Burlington Paint Pros uses cookies, web beacons, pixels, and similar tools to:
- Recognize returning visitors and save preferences
- Study Website traffic and user behavior
- Improve site performance and usability
- Show relevant ads and measure marketing results
You can adjust cookie settings in your browser. If you disable cookies, some Website features, such as quote forms or live chat, may not work properly.
Third-party analytics tools and ad networks may also place cookies on your device. We do not control those cookies.
Interest-Based Advertising
We may work with advertising networks to show ads tailored to your browsing activity and interests. These partners may use cookies, device identifiers, hashed email addresses, and other data to deliver personalized advertising.
To opt out of interest-based advertising, visit:
Opting out does not stop ads entirely. You will still receive general, non-personalized advertising.
How We Use Your Information
Burlington Paint Pros uses collected information to:
- Prepare accurate painting estimates and schedule appointments
- Keep you informed about project timing, updates, and follow-up communication
- Process payments and handle billing
- Connect your project with qualified painters and subcontractors
- Tailor your Website experience and suggest relevant services
- Send promotional messages, seasonal care tips, and company updates when you consent
- Review and improve our Website, services, and customer support
- Study market trends and measure business performance
- Detect, investigate, and stop fraud or security issues
- Meet legal requirements and enforce our Terms of Use
How We Share Your Information
We may disclose personal information in these situations:
Service Providers and Contractors
To complete your painting project, we may share necessary details such as your name, address, and project scope with painters, subcontractors, and other service providers in our network.
Business Operations Vendors
We rely on third-party vendors for website hosting, analytics, payment processing, customer relationship management, email marketing, and IT security. These vendors may access your data only to carry out assigned tasks.
Marketing and Advertising Partners
We may share aggregated or de-identified information with advertising partners to measure and improve campaigns. Contact information you submit may also be shared with partners who referred you to our services.
Legal Compliance and Protection
We may disclose information when required by law, regulation, legal process, or a government request. We may also share data to protect the rights, property, or safety of Burlington Paint Pros, our customers, or others.
Business Transfers
If we go through a merger, acquisition, reorganization, asset sale, or bankruptcy, your information may be transferred as part of that transaction.
Aggregated or De-Identified Data
We may share statistical or anonymized information that does not identify you personally.
Third parties that receive your information may follow their own privacy policies.
Your Choices and Rights
Opting Out of Marketing Communications
You can unsubscribe from promotional emails by using the "unsubscribe" link in each message. This does not affect transactional messages tied to active service requests.
Managing Cookies
You can change your browser settings to block or delete cookies. Check your browser's help resources for instructions.
Do Not Track Signals
Some browsers send "Do Not Track" signals. Our Website does not currently respond to those signals.
Accessing and Controlling Your Information
You may ask us to:
- Review the personal data we have collected about you
- Correct inaccurate information
- Delete your personal data, subject to legal and operational exceptions
- Restrict or object to certain data processing activities
- Receive a portable copy of your data
Submit requests using the contact information below. We will verify your identity before we process any request.
Data Retention
We keep personal information for as long as needed to:
- Carry out the purposes explained in this policy
- Maintain records for completed projects and warranties
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we securely delete it or anonymize it.
Data Security
Burlington Paint Pros uses reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, alteration, disclosure, or destruction. These safeguards include:
- SSL encryption for data sent through our Website
- Secure storage systems with access controls
- Routine security reviews and staff training
Even so, no electronic transmission or storage method is completely secure. We cannot promise absolute protection of your data.
Children's Privacy
Our Website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has shared personal data with us, we will delete it promptly. Parents or guardians who believe their child submitted information should contact us right away.
California Privacy Rights
If you live in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the following rights:
Right to Know
You may request disclosure of:
- The categories and specific pieces of personal information collected
- The sources used to collect that information
- The business or commercial purposes for collecting it
- The categories of third parties with whom it is shared
Right to Delete
You may request deletion of personal information we have collected from you, subject to certain exceptions allowed by law.
Right to Correct
You may request correction of inaccurate personal information we keep about you.
Right to Opt Out of Sale or Sharing
We do not sell personal information for money. We may share data with advertising partners for targeted advertising, which may qualify as "sharing" under California law. To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Limit Use of Sensitive Personal Information
If we collect sensitive personal information, you may ask us to limit its use to what is necessary to provide our services.
Right to Non-Discrimination
We will not treat you differently because you choose to exercise your privacy rights.
How to Submit a California Request
Contact us using the methods below and include "California Privacy Request" in your message. We may need to verify your identity before processing your request. Authorized agents must provide proof that they are permitted to act on your behalf.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year. Submit a written request and include "California Shine the Light Request" in your correspondence.
Visitors Outside the United States
Burlington Paint Pros operates primarily in Burlington, Massachusetts, and our Website is intended for U.S. residents. If you access the site from outside the United States, your information will be transferred to and processed in the U.S., where privacy laws may differ from those in your country or region.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will change. We recommend checking this policy periodically. If you continue using the Website after updates are posted, you accept the revised terms.
How to Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we handle data, please contact us:
Burlington Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
For California-specific requests, include "California Privacy Request" or "Do Not Sell or Share My Personal Information" in your written correspondence.
We are committed to responding to privacy questions quickly and clearly.
